Handoff
When one agent dynamically delegates a task to another agent with more appropriate expertise.
Why it matters
Handoffs enable specialization — agents focus on what they're best at and pass the rest to colleagues.
In practice
When our Chat Agent encounters a billing question, it hands off to a specialized billing flow rather than trying to answer from general knowledge.
Related terms
Agent Team
A group of specialized agents that communicate directly with each other and divide work collaboratively.
Agent Orchestration
Coordinating multiple agents, tools, and workflows into a cohesive, goal-directed system.
Multi-Agent System
An architecture where multiple specialized agents work together toward a shared goal.